Community support is offered through the mailing lists. You can subscribe to them and ask questions related to PacketFence.

The PacketFence community is very large and active so do not hesitate to subscribe to the mailing list and ask questions. However, please make sure to respect the following guidelines when posting a new message:

  • search for existing answers consult the archives for previously answered questions
  • consult the FAQ for previously answered questions
  • do not hijack threads don't generate a post by replying to somebody else's message and changing the subject and text; newsreader software will see your post as a part of the same thread and mix the two subjects, to everyone's confusion
  • send plain text message (no HTML or Rich Text) to avoid getting rejected by the spam filters
  • avoid replying to a message on top of the quoted text of the previous correspondence
  • be nice you are in effect asking a large group of people to give you some of their time and attention; ensure that your message is relevant to as many of the people receiving the message as possible

Internet Relay Chat (IRC)

Join us on IRC! We are in the #packetfence channel on the freenode network.

Please note that while available, IRC is not the preferred option for community support. We recommend using the mailing list.

Consulting Services

Network Access Control (NAC) projects are complex in nature because they usually involve many different technologies. We have done hundreds of large-scale deployment projects for prestigious organizations, all around the world. Let us help you make this deployment project a success by using our unmatched expertise!

If you are looking for a PacketFence expert to help you:

  • Install, configure, customize and optimize the solution to meet your needs
  • Perform a pre or post-implementation audit to make sure your PacketFence deployment performs optimally
  • Correct a specific issue with your installation or with components related to it
  • Migrate from a previous solution to PacketFence
  • Efficiently integrate PacketFence with in-house systems (Active Directory, RADIUS, etc.)
  • Develop specific features or add support to new networking equipment

Contact Us

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Support Packages

Duration 1 year 1 year 1 year 1 year 1 year
Support Method Support Portal Support Portal / Phone Support Portal / Phone Support Portal / Phone Support Portal / Phone
Response Time 1 business day 4 business hours 2 hours 1 hour 1 hour
Support Hours From 8:00am
to 5:00pm EST/EDT - Monday to Friday
From 8:00am
to 5:00pm EST/EDT - Monday to Friday
24 / 7 24 / 7 24 / 7
Multi-Server No No Yes Yes Yes
Notifications None Security Security / Bug Fixes Security / Bug Fixes Security / Bug Fixes
Bug Fixes No No No Yes Yes
Included Incidents 5 10 30 75 Unlimited
Included Consulting Hours - - 2 4 Unlimited
Cost $750 USD /
700 €
$1,500 USD /
1400 €
$5,000 USD /
4600 €
$10,000 USD /
9200 €
Contact Us
Order Order Order Order Order
More incident credits are consumed when support is offered outside 8:00am to 5:00pm EST/EDT - Monday to Friday. Contact us for details.

Supported operating systems are:

  • Community ENTerprise Operating System (CentOS) 5+
  • Debian 4+ and Ubuntu 8+
  • openSUSE 10.3+
  • Red Hat Enterprise Linux 5+

The support packages do not include:

  • components installation
  • custom development
  • preventive system monitoring
  • training and documentation

The included consulting hours can be consumed for:

  • architecture design and review
  • migration from another system
  • performance tuning
  • best practices


If you encounter a possible bug with PacketFence, you can access our github page.

Please make sure to respect the following guidelines when reporting a bug:

  • verify that the bug you found is not already known or even fixed in the trunk version
  • make the actual facts very clear; be precise, we need to be able to reproduce the problem
  • explain your speculations, if any
  • add a screenshot to the ticket if appropriate